The University Health Center (UHC) cares about you and your patient experience. We strive to meet our mission and provide high quality, cost-effective health care and wellness programs in order to promote health and support your academic success. We want to be your provider of choice for health care and health information, recognized as a leader in collegiate health care, to be an important source of services for faculty and staff, and to be an integral part of the University’s educational mission.
I’m Abigail. I’m a part of the Student Health Advisory Committee (SHAC) and have served as the Quality Management and Improvement Team chair for three years now. As a fellow Terp and SHAC member, it is my mission to ensure that our voices, as students, are being heard.
The University Health Center (UHC) cares about what you think. We’ve recently renewed our Patient Satisfaction Survey. Whenever you come into the UHC for a healthcare visit, keep an eye on your email - we’ll be sending you a link to answer a few short questions.
The invaluable feedback you provide helps the UHC improve our services, and we read each and every one. If you ever stop by the UHC, let us know how we did using the survey link below! Thank you in advance for your time!
About the survey
What is the Patient Satisfaction Survey?
The Patient Satisfaction Assessment Survey is a brief questionnaire sent to all patients who have visited the University Health Center. The survey seeks information regarding your visit, including the process, what did we do well, what can be improved, what, if any, challenges were encountered, your overall satisfaction, and your likelihood to recommend the UHC to another student/person.
Our target score for questions 1 - 5 is 85% in the top two tiers
- Average overall patient satisfaction
- Average likelihood to recommend
How well did the staff respect your needs regarding your:
- Disability
- Sexual orientation/gender identity
- Cultural, racial, and religious needs
Who sees the results?
Responses are processed and reviewed on a monthly basis by the Student Health Advisory Committee (SHAC), the Quality Improvement and Management Team, and the Executive Committee. The SHAC reviews the survey results and presents recommendations for improvement or resolution.
What do you do with the survey results?
Survey respondents who indicate they would like to be contacted are asked about details of their experience to help us determine a suitable resolution. Providers and staff are contacted when a complaint or compliment specifies them. We benchmark responses overtime to help us identify what has improved and what needs more work.