Patient Satisfaction Assessment Survey
The University Health Center (UHC) cares about you and your patient experience. We strive to meet our mission and provide high quality, cost-effective health care and wellness programs in order to promote health and support your academic success. We want to be your provider of choice for health care and health information, recognized as a leader in collegiate health care, to be an important source of services for faculty and staff, and to be an integral part of the University’s educational mission.
Hi! I am Sarang Han, President of the Student Health Advisory Committee (SHAC). SHAC is excited to hear about the healthcare issues that matter to patients in our campus community and aims to support increased resources and enhanced access. Share your experience at the University Health Center to assist SHAC in representing your needs and advocating for your interests through your survey response!
About the survey
The Patient Satisfaction Assessment Survey is a brief questionnaire sent to all patients who have visited the University Health Center. The survey seeks information regarding your visit, including the process, what did we do well, what can be improved, what, if any, challenges were encountered, your overall satisfaction, and your likelihood to recommend the UHC to another student/person.
Our target score for questions 1 - 5 is 85% in the top two tiers
- Average overall patient satisfaction
- Average likelihood to recommend
How well did the staff respect your needs regarding your:
- Disability
- Sexual orientation/gender identity
- Cultural, racial, and religious needs
Responses are processed and reviewed on a monthly basis by the Student Health Advisory Committee (SHAC), the Quality Improvement and Management Team, and the Executive Committee. The SHAC reviews the survey results and presents recommendations for improvement or resolution.
Survey respondents who indicate they would like to be contacted are asked about details of their experience to help us determine a suitable resolution. Providers and staff are contacted when a complaint or compliment specifies them. We benchmark responses overtime to help us identify what has improved and what needs more work.