UMD Early Contact Identification (HEAL Line)


  • Mon-Fri
  • 8:00am - 6:00pm
  • Sat-Sun
  • 12:00pm - 6:00pm
  • Outside of HEAL Line Hours:
  • After-Hours Nurseline
    (877) 924-7758


Call the HEAL LINE

What is the HEAL line?

The UMD HEAL Line is intended for students or employees who screen positive on the Return to UMD Daily Self-Monitoring questionnaire, believe they have symptoms of COVID-19, or have been exposed to COVID-19.

How does it work?

Messages left on the HEAL line will be responded to seven days a week between the hours of 8am-6pm (Monday-Friday) and, 12pm-6pm (Saturday & Sunday)

If you are having symptoms and need to speak to a nurse outside of the HEAL line's designated hours you can contact the After Hours Nurse Line at (877) 924-7758, otherwise you will be contacted by one of our team members after 8am.

Please call 911 if you are experiencing a medical emergency.


What information is required when calling the HEAL line?

You should leave a message with your name, UID, phone number, and brief explanation for your call.

I am experiencing potential COVID-19 symptoms, and have left a message on the HEAL line. What should I do in the meantime?

Please stay put!  It is important to self-isolate whenever you are experiencing potential COVID-19 symptoms to reduce the spread of the disease.  Our team members will advise you as to your next steps.

I have been in close contact with somebody who has COVID-19, and have left a message on the HEAL line. What should I do in the meantime?

You will need to self-quarantine for 14 days, monitor for COVID-19 symptoms, and check your temperature twice daily.  Our team members will advise you as to your next steps.

What does it mean to have been in close contact with somebody who has COVID-19?

According to the CDC:  “A close contact is defined as any individual who was within 6 feet of an infected person for at least 15 minutes starting from 2 days before illness onset (or, for asymptomatic patients, 2 days prior to positive specimen collection) until the time the patient is isolated.”

I have been exposed to somebody with COVID-19. Do I need to get a test?

No, you do not need to get a COVID-19 test after an exposure, unless if you are experiencing symptoms consistent with COVID-19, or if you have a high-risk health condition that may make you more susceptible to COVID-19.  You will still need to quarantine for 14 days after your COVID-19 exposure even if you get a negative COVID-19 test result. 

I was told that my Rapid COVID-19 test was positive, however my PCR COVID-19 test result is negative. What should I do?

You should continue to follow isolation protocol for COVID-19 positive individuals regardless of your second test result.


I was tested at one of UMD’s COVID-19 Testing Events. How do I access my test results?

Your results will be available to you approximately 4-7 days after the test date through the University of Maryland Medical Center’s MyPortfolio patient portal.  Alternatively you can download the MyChart app onto your smartphone or tablet device.  If you need an activation code, call (844) 281-8667 for assistance.

If you test positive for COVID-19, the University Health Center will call you at the phone number provided when you made your testing appointment.  If you test negative for COVID-19, the University Health Center will email you at the address provided when you made your testing appointment.

My COVID-19 test result says "not detected". What does this mean?

This means that your COVID-19 test is Negative.

I have tested positive for COVID-19 within the past 3 months. How do I provide my documentation for COVID-19 testing exemption?

You will need a letter from your medical provider or the health department stating that you are medically cleared to return to campus. You will need to submit this documentation clearing you to return to campus.  Please follow these steps to complete this process:

Step 1:  go to

Step 2:  log on using your Directory ID and password, then enter your UID

Step 3:  on the left side of the page, click MESSAGES

Step 4:  select NEW MESSAGE

Step 5:  select UPLOAD YOUR COVID-19 CLEARANCE LETTER, then click continue

Step 6:  compose your message, then click ADD ATTACHMENT

Step 7:  add your documentation as an attachment, then send the message

That's it!  Your documentation will be added to your medical record.  If there are any additional questions or concerns, you will receive a secure email message. 



For general information regarding the campus’ response to the COVID-19 pandemic please refer to the KeepTerpsSafe Portal, as well as the 4Maryland Fall 2020 Reopening Plan