HEAL Line, Isolation, and Quarantine Information

Spring 2022 HEAL Line Hours

  • Monday-Friday
  • 9:00am - 4:00pm
  • Saturday
  • 12:00pm - 4:00pm
  • Sunday
  • 2:00pm-6:00pm
  • Outside of HEAL Line Hours:
  • After-Hours Nurseline
    (877) 924-7758

CONTACT

Chat with the HEAL LINE Virtual Assistant

 


 

What is the HEAL line?

The HEAL Line is available for students or employees who: 

  • Need to report a positive for COVID-19 test
  • Have potential symptoms of COVID-19
  • Have been exposed to someone with COVID-19.  

The HEAL Line is staffed by University Health Center employees.

How does it work?

For any of the above scenarios, call (301) 405-HEAL.  Many questions can be answered by speaking with the virtual assistant.  HEAL Line staff will respond to messages during HEAL line hours. Most times, we will communicate with you by sending a secure message through our patient portal, but occasionally we will need to speak with you by phone. 

If you are having symptoms and need to speak to a nurse, you will be contacted by one of our team members during HEAL line hours.  Outside of the HEAL line's designated hours, you can contact the After Hours Nurse Line at (877) 924-7758

Please call 911 if you are experiencing a medical emergency.

Isolation For People Who Test Positive

If you have tested positive for COVID-19 you will need to isolate for a minimum of 5 full days from the date your positive test was conducted. Wear a well-fitted mask if you must be around others in your home.

You may end isolation after 5 full days, if you meet ALL of the following conditions:

  • You test negative with a rapid antigen test on day 6 of isolation AND
  • You have been fever free without fever-reducing medication (like Tylenol or Advil) for 24 hours AND
  • Your symptoms have resolved or are steadily improving.

If you are able to meet all of the above conditions, you may return to campus. However, you must continue to do the following for an additional 5 full days (for a total of 10 days since the date of the positive test):

  • Wear a well-fitted mask for any time you are around others inside your home or in public.
  • Do not go to places where you are unable to wear a mask. 
  • Avoid travel, and avoid being around others who are high risk.
  • You should not eat in restaurants or dine with others.

If you do not meet all of the above conditions to end isolation after 5 full days, then you must continue to isolate for an additional 5 full days (for a total of 10 days of isolation). After 10 days of isolation, you do not need a test to return to campus, but you must be fever free for 24 hours and have improvement of symptoms in order to leave isolation. 

Quarantine after Close Contact with a COVID Positive Individual

A close contact is someone who was less than 6 feet away from an infected person (laboratory-confirmed or a clinical diagnosis) for a cumulative total of 15 minutes or more over a 24-hour period. For example, three individual 5-minute exposures for a total of 15 minutes. If you are a close contact of someone with COVID-19, please follow these steps

If you are up to date on your vaccines, you do not need to quarantine unless you are experiencing symptoms. However, you should wear a mask when around others and watch for symptoms until 10 days after you last had close contact with someone with COVID-19.  You should also get tested 5-7 days after exposure, and should also be tested if you develop symptoms. 

If you are not up to date on your vaccines, you will need to follow these instructions:

  • Self-quarantine for 5 full days,
  • Monitor for COVID-19 symptoms, and check your temperature twice daily. 
  • Even if you don’t develop symptoms, get tested at least 5 days after you last had close contact with someone with COVID-19.
  • If you test negative, you may end your quarantine and return to campus. However, you must wear a well-fitted mask when around others, and continue to monitor your symptoms until 10 days after you last had close contact with someone with COVID-19.  
  • If you develop any symptoms or test positive, you will need to isolate.  Contact the HEAL line for additional instructions.  

FAQs about Isolation, Quarantine, Testing, and the HEAL Line

I am experiencing potential COVID-19 symptoms and have contacted the HEAL line. What should I do in the meantime?

Please stay put!  It is important to self-isolate whenever you are experiencing potential COVID-19 symptoms to reduce the spread of the disease.  Our team members will advise you as to your next steps.

I have been exposed to somebody who has COVID-19. What should I do?

Close contacts are someone who was less than 6 feet away from an infected person (laboratory-confirmed or a clinical diagnosis) for a cumulative total of 15 minutes or more over a 24-hour period. For example, three individual 5-minute exposures for a total of 15 minutes. If you are a close contact of someone with COVID-19, please follow these steps.

If you are up to date on your vaccines, you do not need to quarantine unless you are experiencing symptoms. However, you should wear a mask when around others and watch for symptoms until 10 days after you last had close contact with someone with COVID-19.  You should also get tested 5-7 days after exposure, and should also be tested if you develop symptoms. 

If you are not up to date on your vaccines, you will need to follow these instructions:

  • Self-quarantine for 5 full days,
  • Monitor for COVID-19 symptoms, and check your temperature twice daily. 
  • Even if you don’t develop symptoms, get tested at least 5 days after you last had close contact with someone with COVID-19.
  • If you test negative, you may end your quarantine and return to campus. However, you must wear a well-fitted mask when around others, and continue to monitor your symptoms until 10 days after you last had close contact with someone with COVID-19.  
  • If you develop any symptoms or test positive, you will need to isolate.  Contact the HEAL line for additional instructions.  

I have had close contact with a confirmed COVID-19 case and have been advised to quarantine. Where should I quarantine?

  • All students living on-campus will need to quarantine at their permanent home. You cannot quarantine in any residence hall.
  • Students living in Courtyards or South Campus Commons might be able to quarantine in place, depending on individual circumstances, and if all occupants are in agreement.  Requests to quarantine in place will need to be placed through the HEAL line.  Therefore it is essential that you call the HEAL line for assistance.  You may also quarantine at your permanent home
  • In some cases, if you cannot travel home without using a plane or train, you may be able to quarantine in temporary campus housing.  Contact the HEAL line for further assistance.
  • Students living off-campus should quarantine at their permanent home or in their off-campus residence.  It is advisable that you have your own bedroom and bathroom if possible.  

 

I have tested positive for COVID-19. How long do I need to isolate?

If you have tested positive for COVID-19 you will need to isolate for a minimum of 5 full days from the date your positive test was conducted. Wear a well-fitted mask if you must be around others in your home.

You may end isolation after 5 full days, if you meet ALL of the following conditions:

  • You test negative with a rapid antigen test on day 6 of isolation AND
  • You have been fever free without fever-reducing medication (like Tylenol or Advil) for 24 hours AND
  • Your symptoms have resolved or are steadily improving.

If you are able to meet all of the above conditions, you may return to campus. However, you must continue to do the following for an additional 5 full days (for a total of 10 days since the date of the positive test):

  • Wear a well-fitted mask for any time you are around others inside your home or in public.
  • Do not go to places where you are unable to wear a mask. 
  • Avoid travel, and avoid being around others who are high risk.
  • You should not eat in restaurants or dine with others.

If you do not meet all of the above conditions to end isolation after 5 full days, then you must continue to isolate for an additional 5 full days (for a total of 10 days of isolation). After 10 days of isolation, you do not need a test to return to campus, but you must be fever free for 24 hours and have improvement of symptoms in order to leave isolation. 

I have tested positive for COVID-19. Where should I isolate?

  • All students living on-campus, including South Campus Commons, Courtyards, and university owned fraternity and sorority houses will need to isolate at their permanent home if they test positive. 
  • In some cases, if you cannot travel home without using a plane or train, you may be able to isolate in temporary campus housing.  Contact the HEAL line for further assistance.
  • Students living off-campus should isolate at their permanent home or may isolate in their off-campus residence, preferably if they have their own bedroom and bathroom. 

 

I have tested positive for COVID-19. How will my close contacts be notified?

  • If you feel comfortable doing so, you can notify your close contacts of your positive test result. If you prefer to remain anonymous, UMD's Early Contact Identification team or the local health department contact tracers may be able to assist with notifying your close contacts of their exposure without revealing any of your personal information.

I was tested for COVID-19 at one of the on-campus testing sites. How do I access my test results?

If you were tested with a PCR test at the Stamp, once your test result is complete, you will receive an email notification that your results are ready, and will include instructions for accessing your results.

If you were tested with a rapid antigen test through the UHC, you will receive a text message and secure email message that includes instructions for accessing your results.

Here are these same instructions:

To see your results at myuhc.umd.edu:

1. Go to the UHC’s portal at myuhc.umd.edu

2. Enter your University Directory ID and Password. 

3. Complete multi-factor authentication with Duo. 

4. Click the red button that says "View my lab results" and then click View Report.

If you test positive for COVID-19, you must call the HEAL line (301-405-4325) as soon as possible to receive further instructions.

If you need assistance in accessing your MyUHC account, email the University Health Center at health@umd.edu.  If you do not have access to email, you may contact the HEAL Line for assistance.

I was told that my Rapid Antigen COVID-19 test was positive, however my PCR COVID-19 test result is negative. What should I do?

Call the HEAL line for further guidance.

I have tested positive for COVID-19 within the past 3 months. Do I need a negative COVID-19 test result to return to campus?

  • In accordance with CDC guidelines, individuals who have tested positive for COVID-19 within the past 3 months and recovered do not need to get tested again with a PCR test for 90 days from the positive test date as long as they do not develop new or unusual symptoms.  The reason for this is these individuals may continue to test positive on a PCR test even though they are no longer considered to be contagious.
  • If you have tested positive at an on-campus testing location, your name will automatically be added to UMD’s COVID-19 testing exemption list.  The exemption will be in effect for 90 days from your positive test date.
  • If you have tested positive at an off-campus testing location you will need to complete the following steps so you can be added to UMD’s COVID-19 testing exemption list:

Please follow these steps to upload a copy of your positive test result, or documentation from your medical provider/the health department clearing you to return to campus. Your documentation must include the date that you tested positive. 

1. Visit www.myuhc.umd.edu

2. Log on using your Directory ID and password, then enter your UID

3. On the left side of the page, click "MESSAGES"

4. Select "NEW MESSAGE"

5. Select "UPLOAD YOUR COVID-19 CLEARANCE LETTER", then click continue

6. Compose your message, then click "ADD ATTACHMENT"

7. Add your documentation as an attachment, then send the message

That's it! Your documentation will be added to your medical record. If there are any additional questions or concerns, you will receive a secure email message.  

I have tested positive for COVID-19 within the past 3 months, and have since been exposed to somebody with a confirmed COVID-19 infection. Do I need to quarantine?

If you have tested positive for COVID-19 within the past 90 days and have since had an exposure, you do not need to quarantine.  However you should:

  • Watch for symptoms until 10 days after you last had close contact with someone with COVID-19.
  • Wear a well-fitted mask for 10 full days any time you are around others inside your home or in public. Do not go to places where you are unable to wear a mask, do not travel, and avoid people who are high risk.
  • If you develop symptoms, isolate immediately and get tested. Continue to stay home until you know the results. Contact the HEAL line for further guidance.

I have tested positive for COVID-19 antibodies. Can I be exempt from campus testing requirements?

No, a positive COVID-19 antibody test will NOT exempt you from COVID-19 campus testing requirements.  Little is known regarding how much protection COVID-19 antibodies may provide from the virus, or how long this protection may last.  A positive result does not confirm whether or not you are able to spread the COVID-19 virus.  Additionally, a positive result may also indicate that you have antibodies from an infection within the same family of viruses (called coronaviruses), such as the one that causes the common cold, and not necessarily COVID-19.  

 

For general information regarding the campus’ response to the COVID-19 pandemic please refer to the KeepTerpsSafe Portal.