The HEAL Line & Additional COVID-19 Information

HEAL Line Hours

  • Monday-Friday
  • 9:00am - 4:00pm
  • Outside of HEAL Line Hours:
  • After-Hours Nurseline
    301-314-9386

CONTACT

Chat with the HEAL LINE Virtual Assistant

The HEAL Line & Additional COVID-19 Information

What is the HEAL line?

Updated: January 17, 2024

The HEAL Line is a phone, online chat, and text information line available for students or employees who have questions related to a recent positive COVID test, exposure, or symptoms. The HEAL Line's virtual assistant provides information by text and voice. The HEAL Line is also staffed by University Health Center employees who can answer questions when more detailed guidance is needed.

How does the HEAL line work?

For questions about a positive COVID-19 test or exposure, call 301.405.4325 (HEAL). You will first be connected to the virtual assistant that can answer many of your questions. If you need to speak with a HEAL line staff member to provide additional information, you will be prompted to leave a message. HEAL Line staff will respond to messages during HEAL line hours. Most times, we will communicate with you by sending a secure message through our patient portal, but occasionally we will need to speak with you by phone. 

If you are having symptoms and need to speak to a nurse, you will be contacted by one of our team members during HEAL line hours. Outside of the HEAL line's designated hours, you can contact the After Hours Nurse Line at 301.314.9386

With any upper respiratory illness, remember that those who are experiencing symptoms should cover their cough and sneezes and wear a well-fitting mask if around others.  

Please call 911 if you are experiencing a medical emergency.

Where can I get tested on campus for COVID-19?

  • COVID testing (rapid antigen and PCR) may be done at the UHC for individuals who have a scheduled appointment with a provider, or who are traveling outside of the US and need a PCR test to enter their international destination. Please call the UHC at 301.314.8184 for more information.
  • Free COVID-19 self-test kits are currently available at the UHC pharmacy and registration desk on the first floor while supplies last. Please show your University ID card to pick up your test kit. Students do not need an appointment to obtain a self-test kit. Many COVID-19 rapid tests have extended expiration dates. Before you throw out your "Expired" tests, check to see if your COVID-19 tests' expiration dates have been extended.
  • Beginning September 25, 2023, every U.S. household can again place an order to receive four more free COVID-19 rapid tests delivered directly to their home. Visit https://www.covid.gov/tests for more details. 

Please Note: The FDA has extended the expiration date for COVID-19 self-tests. Please click here to check yours. 

 

Isolation For People Who Test Positive

Those who test positive for COVID-19 must isolate for at least five full days from the date of their positive test. Please refer to the CDC’s Isolation and Precautions for People with COVID-19 for specific instructions about what to do and not do when you are in isolation, how long to isolate, and when you can discontinue isolation.  We continue to encourage you to develop your plans now in the event you test positive and need to isolate.

Isolation Locations

On-Campus Students:

If you test positive and live in the residence halls or in a University-owned chapter house, we recommend you isolate off-campus at your home or the home of a loved one where you may be most comfortable. The University does not provide designated isolation housing. For residence hall students who test positive and cannot isolate at an off-campus location, you may isolate in place in your residence hall room. 

To isolate in place in your room, you must do all of the following:

- Notify the University Health Center’s HEAL line at 301.405.4325 (HEAL) that you will be isolating in your room. 

- Notify your roommate(s). Roommates should follow CDC guidelines for those who have been exposed.

- The University Health Center’s HEAL Line and the Dean of Students Office are available to answer any questions or concerns.

- Stay in your room except to use the bathroom, collect your meals, and visit a pharmacy or doctor’s office (activities essential for daily living).

- Do not go to class or participate in any campus activities during the isolation period. 

- Wear an N95 or KN95 mask at all times when around others, and do not go anywhere if you are unable to wear a mask.

- For students who have a Dining Plan, use the Department of Dining Services’ “sick meals” request and pick-up program. Wear your N95 or KN95 mask while collecting your meals.

- Clean and disinfect shared surfaces frequently.

- Notify your instructors and/or your on-campus supervisor.   

Helpful Links:

What to do if you were exposed to COVID-19 (CDC)

Dining Services - Sick Meals

If you have tested positive for COVID-19 you will need to isolate for a minimum of 5 full days from the date your positive test was conducted. Wear a well-fitted mask if you must be around others in your home. 

Off-Campus Students

Students living off-campus should isolate at their permanent home or may isolate in their off-campus residence, preferably if they have their own bedroom and bathroom. 

Students with Compromised Immune Systems: 

Please consult with your primary medical provider AND the University Health Center’s HEAL Line 301.405.4325 (HEAL) for additional guidance if either you or your roommate(s) test positive for COVID-19.

Taking Care of Yourself When You Have COVID-19

We know you may not feel well and that you might need guidance for managing your symptoms. Feel free to call the University Health Center’s (UHC) HEAL line at 301.314.4325 (HEAL) and/or visit the CDC website for self-care guidelines and treatment information. If you feel your symptoms need to be evaluated by a medical provider, call your personal medical provider or schedule an appointment at the UHC by calling 301.314.8184.  If you experience any worsening or severe symptoms, including any trouble breathing, seek emergency medical care immediately.

Remember to visit the University Health Center’s COVID-19 website and umd.edu/4Maryland for additional information.

If you have questions regarding any of this information, please contact the University Health Center HEAL Line at 301.405.4325 (HEAL).  Thank you for doing your part to keep our Maryland community healthy.

What to do after being exposed to someone with COVID-19

A close contact is someone who was less than 6 feet away from an individual with COVID-19, for a cumulative total of 15 minutes or more over a 24 hours period (masked or unmasked).  If you are a close contact of someone with COVID-19, regardless of vaccine status, you should take these precautions.

FAQs about Isolation, Exposure, Testing, and the HEAL Line

I am experiencing potential COVID-19 symptoms and have contacted the HEAL line. What should I do in the meantime?

We recommend that you wear a mask and take a COVID-19 test. It is important to self-isolate whenever you are experiencing potential COVID-19 symptoms to reduce the spread of the disease.  If you have questions, contact the UHC at 301.314.8184 and our team members will advise you as to your next steps.

I have been exposed to somebody who has COVID-19. What should I do?

A close contact is someone who was less than 6 feet away from an individual with COVID-19, for a cumulative total of 15 minutes or more over a 24 hours period (masked or unmasked).  If you are a close contact of someone with COVID-19, please read the following information.

Regardless of vaccine status, you should take the following precautions:

  • Wear a mask when around others and watch for symptoms until 10 days after you last had close contact with someone with COVID-19.  
  • Do not go places where you are unable to wear a mask, including travel and public transportation settings.
  • Get tested at least 5 days after exposure. 
  • Monitor for COVID-19 symptoms.  If you develop symptoms, you also should be tested.
  • If you test positive, you will need to isolate. Contact the HEAL line for additional instructions.  

I have tested positive for COVID-19. How long do I need to isolate?

Those who test positive for COVID-19 must isolate for at least five full days from the date of their positive test. Please refer to the CDC’s Isolation and Precautions for People with COVID-19 for specific instructions about what to do and not do when you are in isolation, how long to isolate, and when you can discontinue isolation.  We continue to encourage you to develop your plans now in the event you test positive and need to isolate.

I tested positive for COVID-19 off campus or using a home test kit. Do I need to report this?

At this time, the county and state health departments do not required you to report your positive test to UMD. If you tested positive off campus or using a home test kit, you will need to follow all isolation guidelines.

I have tested positive for COVID-19. Where should I isolate?

If you test positive and live in the residence halls or in a University-owned chapter house, we recommend you isolate off-campus at your home or the home of a loved one where you may be most comfortable. The University does not provide designated isolation housing. For residence hall students who test positive and cannot isolate at an off-campus location, you may isolate in place in your residence hall room. 

To isolate in place in your room, you must do all of the following:

  • Notify the University Health Center’s HEAL line at 301.405.4325 (HEAL) that you will be isolating in your room. 
  • Notify your roommate(s). Roommates should follow CDC guidelines for those who have been exposed.
  • The University Health Center’s HEAL Line and the Dean of Students Office are available to answer any questions or concerns.
  • Stay in your room except to use the bathroom, collect your meals, and visit a pharmacy or doctor’s office (activities essential for daily living).
  • Do not go to class or participate in any campus activities during the isolation period. 
  • Wear an N95 or KN95 mask at all times when around others, and do not go anywhere if you are unable to wear a mask.
  • For students who have a Dining Plan, use the Department of Dining Services’ “sick meals” request and pick-up program. Wear your N95 or KN95 mask while collecting your meals.
  • Clean and disinfect shared surfaces frequently.
  • Notify your instructors and/or your on-campus supervisor.   

Helpful Links:

What to do if you were exposed to COVID-19 (CDC)

Dining Services - Sick Meals